Rating: 4.6 out of 5 (47 Reviews)
DCW Level 1 Fundamentals DCW Level 2 Developmental Disabilities Direct Support Professional AZ AHCCCS Approved CEU
This module is required within the Principles and Practices of Direct Support curriculum.
3 Hour CEU badge

Typical sensitivity classes offer students experiences that emulate various impairments or disabilities as a means of developing empathy. This is not that class.

This course focuses on our own conduct and takes the DSP on an introspective journey discussing how their previous life experiences, culture and possible prejudices may affect their conduct and provides practical ways to show sensitivity to the people they support.

What You Will Learn

Lesson 1
Lesson 2
Courtesy is the Foundation
14m 54s
Lesson 3
Historical Perspective
18m 7s
Lesson 4
Contributing towards an organizational shift
13m 59s
Lesson 5
Sensitivity and GEM
16m 9s
Lesson 6
The Underground
16m 25s
Lesson 7
Sensitivity Indicators
16m 9s
Lesson 8
The Revered, Us and the Outsiders
14m 51s
Lesson 9
16m 48s
Lesson 10
Eye Contact and Smiles
16m 38s
Lesson 11
DSP Top 10
15m 43s
Lesson 12
Us and Them
15m 1s
Lesson 13
Practical Sensitivity 1
14m 57s
Lesson 14
Practical Sensitivity 2
12m 8s
Lesson 15
ADA is about Opening Arms, Hearts and Minds
8m 47s


Tom Pomeranz, Ed.D
Trainer, Coach, Speaker - Indianapolis, Indiana


Rating: 4.6 out of 5 (47 Reviews)
Jennifer S
Rating: 5 out of 5
Jan 22, 2024
This course was amazing. Learned some new information.
Jasyn C
Rating: 5 out of 5
Aug 27, 2023
very helpful and insightful
Nabil A
Rating: 5 out of 5
Care Giver
Aug 21, 2023
it really makes you to understand the topic of sensitivity .
Diana H
Rating: 5 out of 5
Aug 16, 2023
These classes are very informative.
Ali M
Rating: 5 out of 5
All titles
Jul 25, 2023
Great class and very informative!
Marcia H
Rating: 5 out of 5
Jul 21, 2023
Great presentation
Miriam O
Rating: 4 out of 5
Jun 27, 2023
Cass B
Rating: 5 out of 5
May 30, 2023
Very informative
Tyiesha L
Rating: 5 out of 5
Apr 27, 2023
Every was awesome
Patricia H
Rating: 1 out of 5
Mar 17, 2023
I found the speaker to be VERY offensive and politically incorrect
Rating: 5 out of 5
Dec 2, 2022
Great to be reminded and assured of the correct ways of living with a person with a disability very good instructor
Jeanette L
Rating: 1 out of 5
Repetitive and rant like
Nov 9, 2022
While there were some very good topics and points to be made this course was not great. It was way to long, repetitive and the instructor seems to go on rants. It was painful to have to listen to him for 3+ hours. Please update your curriculum.
Joan W
Rating: 5 out of 5
Oct 25, 2022
The Presenter expressed a lot of good information. He was very thorough and gave specific examples to make his information understandable. I feel like the information presented made me much more aware of ways to be sensitive to those living with disability.
Maria M
Rating: 5 out of 5
Oct 12, 2022
Enjoyed! So true.
Peggy S T
Rating: 5 out of 5
Jun 25, 2022
Very interesting. I learned several new concepts of sensitivity that I had been ignorant too.
Josephine K
Rating: 5 out of 5
Jun 12, 2022
Very informative.
Jessica S
Rating: 5 out of 5
Parent of a child with Autism
Jan 6, 2022
My son is 17 years old and this training is EXACTLY how we have been with my son. It needs to be shouted from the rooftops. I do not know how many times in his 17 years I have had to correct people for how they act, talk, and are so INSENSITIVE to him. One of his main triggers is baby talk and treating him LESS THAN or pity. I wish this training was mandatory for the general public, but especially for all staff, family, friends, schools, etc who come in direct contact with people with exceptionalities.
Rachael R
Rating: 5 out of 5
Dec 1, 2021
Very informative
Evelynn R
Rating: 5 out of 5
Great Section
Oct 20, 2021
Very informational and interesting
Lisa O
Rating: 5 out of 5
How to be Curtis polite and considerate and all the behaviors
Sep 23, 2021
This sensitivity course has taught me,How to be Courtsey, polite and considerate and all the behaviors